Terms and Conditions

Availability

If an item is out of stock, we will try to replace it as soon as possible. If there is no stock, we would withdraw it from the web.

Payment methods

We accept the following forms of payment Visa, MasterCard, American Express and Pay Pal. The customer will receive a notification of the purchase at the time that is processed.

Your card may be rejected by one of the following reasons:

  • The card may have expired. Check that your card does not exceed the validity date.
  • You may have been reached the limit of the card. Check with your bank, card has not exceeded the amount allowed for purchases.
  • Maybe some data entered is incorrect. Check that you have correctly filled in all the necessary fields.
  • 3Dsecure tool. The payment gateway has this tool for the security of cardholder, in which the participating banks, are the ones who dictate the approval or decline of these transactions, according to information that cardholders enter on the secure website of these banks.

Shipping

Once your order is processed, we have 72 hours to send you the shipping confirmation email.

Once the order is sent to the registered address, you will receive an email with a guide number so you can track your order.

Orders received before 2:00 p.m. will be processed on the same day, and orders received after this time will be processed the next business day.

Orders will be processed from Monday to Friday. Orders received on Saturdays, Sundays and / or holidays will be processed on the next business day.

Delivery deadlines

Delivery times are from 7 to 10 business days from the order confirmation.

If you did not receive your order within the stipulated period, get in touch with us through the following email: info@lucianabalderrama.com

We will check with the parcel company what happened and we will contact you to give you an answer.

Rates

The cost of shipping depends on the destination, weight and volume of the order. All shipments are made through DHL according to their rates.

Refunds, exchanges and returns

In no case can a refund be made for the amount of money paid. All returns will be made in kind (for another item) or will be accumulated as electronic credit that can be used to purchase any other item from our store.

All changes and refunds will have to be authorized by the corporate LUCIANA BALDERRAMA. Any piece of change must be new, in perfect condition and with its corresponding labels.

To make the change of size and / or refund in electronic credit you must send an email to the address: info@lucianabalderrama.com and wait for confirmation.

The options to request changes will be authorized only and exclusively for the following reasons:

  1. a) You received an incorrect item you asked for (model, size, color)
  2. b) You want to request a change of size (according to the size guide established)

The term for any change is 20 calendar days from the reception of the order (according to the delivery date of the Courier).

Once authorized the change, you must go to the parcel of your choice and send the package to the following address:

Blvd. Canuto Ibarra No. 638 Sur

Fraccionamiento Jardines del Country

Los Mochis, Sinaloa CP 81248

Mexico

In the name of Luciana Balderrama Felix

The shipping fee to the distribution center must be covered by the customer. Once the change is made, it will be returned according to the destination, weight and volume of the order. All shipments are made through DHL according to their rates.

LUCIANA BALDERRAMA reserves the right to refuse returns communicated or sent after the deadline, or garments that are not in the same conditions in which they were sent.

Offers and discounts

In the case of acquiring a pledge with a discount, it is acquired as a final sale; that is, changes, refunds, or refunds are not accepted in any of the articles without exception.