Thank you for shopping with Luciana Balderrama. We hope that you are pleased with our order. If for any reason you are not fully satisfied, you can return or exchange any purchases within 10 days of receiving it.
We accept returns and exchanges only under the following conditions:
NOTE: full priced items purchased with our 15% discount code are eligible for returns or exchanges.
We are not responsible for the shipping cost for exchanges or returns, therefore it is the customer’s responsibility to cover the shipping cost for the return items to our warehouse.
All returns and exchanges will be processed within a period of 15 business days once the package has been received. Shipping and customs charges are non-refundable.
LUCIANA BALDERRAMA monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.
Returns take us 15 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Your refund will be credited to the original form of payment used to make the purchase.
Note that refunds can take several business days to reflect on your credit card account.
Shipping charges on expedited orders are not refundable.